At Deals New Girls Wear Store, we understand that shopping for your little one should be as joyful as seeing her twirl in our dresses or score goals in our sportswear. That’s why we’ve created straightforward shipping and returns policies to make your experience delightful from checkout to delivery (and just in case, returns too!).

Shipping Information

Order Processing Time

We typically process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

We offer two convenient shipping options to serve you better:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after shipment
    • Available worldwide (excluding Asia and certain remote areas)
  • Free Shipping (Orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after shipment
    • Available worldwide (excluding Asia and certain remote areas)

Please Note: Delivery times are estimates and may vary depending on your location and customs processing. During peak seasons, slight delays may occur.

Our Easy Returns Promise

We want every little girl to love her new outfits as much as we do! If something isn’t quite right, we’ve made returns simple for busy parents.

Return Policy Overview

  • Return Window: 15 days from delivery date
  • Condition: Items must be unworn, unwashed, with original tags attached
  • Original shipping fees: Non-refundable
  • Return shipping costs: Customer’s responsibility (unless return is due to our error)

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Swimsuits (unless the hygienic liner is completely intact with all original tags attached)
  • Any items showing signs of wear
  • Final sale items (clearly marked as such)

Please inspect swimwear carefully upon arrival.

Simple 3-Step Return Process

Step 1: Request Your Return

Email our Miami-based customer care team at [email protected] within 15 days of receiving your order. Use this template to speed up your request:

Subject: Return Request – Order #[Your Order Number]

Body:
Dear Deals New Girls Wear Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return: [Product Name, Size, Color]
Reason: [Please specify]
Preferred resolution: [Refund/Exchange for Size/Exchange for Product]

I confirm the items are unworn, unwashed, and have original tags attached.

Best regards,
[Your Full Name]
[Your Email Address]

Step 2: Package & Ship

Once approved, you’ll receive return instructions including:

  • A prepaid return label (for US customers)
  • International return address details
  • Packing instructions to protect those adorable outfits

Step 3: Receive Your Refund or Exchange

We’ll process your request within 3 business days of receiving the returned items.

Refund Information

Your refund will be issued to your original payment method:

  • Credit Cards (Visa, MasterCard, JCB): 3-10 business days after processing
  • PayPal: 3-5 business days after processing

You’ll receive an email confirmation when your refund is processed.

Exchange Options

Prefer a different size or style? We offer hassle-free exchanges for:

  • Girls Dresses
  • Girls Sports outfits
  • Shorts
  • Skirts

Simply indicate your preferred exchange item in your return request. We’ll ship the new item as soon as we process your return.

Need Help?

Our friendly customer service team is here to assist you Monday-Friday, 9am-5pm EST:

Thank you for shopping at Deals New Girls Wear Store – where we dress your little ones with the same care we’d want for our own!